Effective on 01/01/2025

ARTICLE 1 – Champ d’application

Les présentes Conditions Générales de Vente (dites « CGV ») s’appliquent, sans restriction ni
reserves the right to purchase any of the following services: taxi booking,
as offered by the Service Provider to non-professional customers (‘Customers’) on
the site http://www.antianatravel.com/.

The main features of the Services are presented on the website http://www.antianatravel.com/.

Le Client est tenu d’en prendre connaissance avant toute passation de commande. Le choix et l’achat
d’un Service est de la seule responsabilité du Client.

These General Terms and Conditions are accessible at all times on the www.antianatravel.com website and shall prevail over any
other document.
The Customer declares that he/she has read these GST and accepted them by ticking the appropriate box.
the box provided for this purpose before implementing the online ordering procedure on the site
http://www.antianatravel.com/

In the absence of proof to the contrary, the data recorded in the Service Provider's computer system
constituent la preuve de l’ensemble des transactions conclues avec le Client,

These GTC are available at all times on the www.antianatravel.com website and shall prevail over any other document.

The Customer declares that he/she has read these GTS and accepted them by ticking the appropriate box before placing an order online at www.antianatravel.com.

Sauf preuve contraire, les données enregistrées dans le système informatique du Prestataire constituent la preuve de l’ensemble des transactions conclues avec le Client,

The Service Provider's contact details are as follows:

A private trip, Sasu

Share capital of 1500 euros

Registered with the RCS of Lyon,

under the number 839439205

2 rue marcel et paulette nicollin 69190 st fons

mail: contact@aprivatetrip.fr

telephone: 0631905440

The Services presented on the www.antianatravel.com website are offered for sale in the following territories: France.

ARTICLE 2 - Prices

Les Services sont fournis aux tarifs en vigueur figurant sur le site www.antianatravel.com, lors de l’enregistrement de la commande par le Prestataire.

Prices are given in Euros, excluding VAT and including VAT.

ARTICLE 3 - Orders

Il appartient au Client de sélectionner sur le site www.antianatravel.com les Services qu’il désire
order as follows:
customers can fill in a booking form to estimate their fare if they order a taxi
ou fixé son tarif pour la commande d’un VTC ,
A supplement may be requested in the event of force majeure (bad weather or traffic).
overloaded ) which is beyond our control
For Taxi bookings, the final price will be known on board the taxi and the customer will pay the full amount.
amount of money on board the taxi,
The sale will not be considered valid until the price has been paid in full. It is the responsibility of the
Client de vérifier l’exactitude de la commande et de signaler immédiatement toute erreur.
Toute commande passée sur le site www.antianatravel.com constitue la formation d’un contrat
concluded remotely between the Customer and the Service Provider,
Le Prestataire se réserve le droit d’annuler ou de refuser toute commande d’un Client avec lequel il
existerait un litige relatif au paiement d’une commande antérieure.

ARTICLE 4 - Definition and operation of Taxis

4-1 Regulated service

Taxis are transport services subject to strict regulations. They have
a licence issued by the local authorities, which allows them to park on the public highway.
and pick up customers without prior reservation.

4-2 Immediate care

Taxis can be hailed on the street or waited for at a taxi rank. They can be
can also be booked in advance via our platform. However, vtc drivers must
must be reserved,

4-3 Regulated pricing

Taxi fares are set by the local authorities and calculated using a taximeter. Charges
may include supplements (luggage, night journeys, or journeys from the main airports).
stations/airports), in accordance with the regulations in force.

4-4 Parking priority

Taxis have the right to park in dedicated spaces, particularly in the vicinity of
stations, airports and specific urban areas.

ARTICLE 5 - Provision of Services

5-1 Transport service by reservation only

VTCs offer a private transport service that must be booked in advance.
in advance. Unlike taxis, they cannot be hailed on the street or parked on the public highway.
waiting for customers.

5-2 Free and transparent pricing

The VTC fare is determined in advance when the booking is made. The price is calculated in
depending on the distance, estimated time and specific services required. This
transparency means there are no surprises for the customer.

5-3 Comfort and customisation

VTCs often offer additional services (bottled water, Wi-Fi, a choice of
music) to ensure optimum comfort. The vehicles are generally recent and well maintained.
maintained.

5-4 No dedicated parking

VTCs do not have priority parking and must comply with strict rules
in terms of waiting and care, particularly near stations and airports.

Summary of the differences between Taxis and VTCs for the Customer :

Critère

Taxis

VTC

ARTICLE 6 - Terms of payment

The price is paid by secure payment as follows:

 payment by credit card

The price is payable in full by the Customer on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the
approved payment service provider for banking transactions carried out on the site
www.antianatravel.com,
Les paiements effectués par le Client ne seront considérés comme définitifs qu’après encaissement
by the Service Provider.

ARTICLE 7 - Provision of Services

The Services ordered by the Customer will be provided as follows:

Booking a taxi

Taxis must be booked by the customer via the Antiana Travel website, or by
by telephone, at least 1 hour before the requested pick-up time.
The customer will have to provide precise information, including the date, time and place of pick-up.
destination, as well as the number of passengers and baggage.

Booking confirmation

Once the reservation has been made, Antiana Travel will send an e-mail or SMS message to the following address
confirmation containing the details of the reservation, including the reservation number, the
driver information . It is the customer's responsibility to check the accuracy of the information provided by the driver.
information provided in the confirmation. Any errors must be reported immediately to Antiana
Travel,

Support

The driver will arrive at the pick-up address indicated by the customer at the agreed time.
In the event of a delay, the customer will be informed by telephone or text message.
En cas d’absence du client au moment de la prise en charge, un délai d’attente de 15 minutes sera
granted.
Passé ce délai, Antiana Travel se réserve le droit d’annuler la réservation sans remboursement.

Disclaimer in the event of driver delays

Antiana Travel accepts no responsibility in the event of a delay in the driver's pick-up time.
or during the journey.
As drivers are self-employed, Antiana Travel cannot guarantee their punctuality.
or the exact duration of the journey.
Toutefois, Antiana Travel s’engage à faire de son mieux pour assister le client dans la résolution de
any problematic situation linked to a late driver.
En cas de retard prolongé ou d’absence du chauffeur, le client est prié de contacter
immediately
le service client afin qu’une solution puisse être trouvée.
Service provision
The transport service includes picking up the customer at the address indicated, transport to
the specified destination, and drop it off at the arrival point. The customer must ensure that he or she is present and ready to pick up the vehicle.
to board the vehicle when the driver arrives in the event of a change to the itinerary a
A supplement may be requested by the driver,

Cancellations and changes

All requests for cancellations or changes to bookings must be made by telephone.
au moins 1 heures avant l’heure de prise en charge.
Cancellation charges may apply in accordance with the General Terms and Conditions of Sale.

Repayment conditions

If the service is not provided (no driver), the customer is entitled to a refund.
the full cost of the reservation, provided Antiana is notified of the situation
Travel as soon as possible,

Customer obligations

Le client s’engage à respecter les horaires de prise en charge et à fournir des informations précises et
at the time of booking.
In the event of inappropriate behaviour or failure to comply with safety rules, Antiana Travel will
reserves the right to interrupt the service without refund.

The said Services will be provided within a maximum of 1 hour before the customer is picked up at
from the final validation of the Customer's order, in accordance with the conditions set out in the following paragraphs.
présentes CGV à l’adresse indiquée par le Client lors de sa commande sur le site
www.antianatravel.com .

Le Prestataire s’engage à faire ses meilleurs efforts pour fournir les Services commandés par le
Client, dans le cadre d’une obligation de moyen et dans les délais ci-dessus précisés
Si les Services commandés n’ont pas été fournis dans un délai de 30 mininutes avant la prise en
by the customer after the indicative supply date, for any reason other than force majeure
or caused by the customer, the sale of the Services may be cancelled at the written request of the customer within the following
conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code.

The sums paid by the Customer will then be refunded to the Customer at the latest within fourteen days of the date on which they were paid.
following the date of
dénonciation du contrat, à l’exclusion de toute indemnisation ou retenue.
In the event of a specific request from the Customer concerning the conditions of supply of the Services,
dûment acceptées par écrit par le Prestataire, les coûts y étant liés feront l’objet d’une facturation
specific supplementary tests at a later date.

In the absence of reservations or complaints expressly made by the Customer on receipt of the
Services, these will be deemed to comply with the order in terms of quantity and quality.
Le Client disposera d’un délai de 24 heures à compter de la fourniture des Services pour émettre des
claims by repayment terms
Les remboursements seront efffectué si Antiana travel ne parvient pas à fournir un chauffeur au
customer or if the customer cancels 45 minutes before the pick-up time.
reimbursement must be made by e-mail: antianatravel@gmail.comremboursement must be made by e-mail: antianatravel@gmail.com

Please state:
Full name
Reservation number
Date
Description
Any accurate and relevant evidence of (photos, problem messages, problem booking
met, etc.).

The customer will then have a period of 24 hours to make a request for reimbursement, after which time the amount will be refunded.
requests will not be processed, with all the relevant supporting documents, by the Service Provider.
Aucune réclamation ne pourra être valablement acceptée en cas de non respect de ces formalités et
délais par le Client.
The Service Provider will refund or rectify as soon as possible and at its own expense the Services for which the
Any lack of conformity will have been duly proven by the Customer,

ARTICLE 8- Applicable law - Language

The Customer is hereby informed that the collection of his/her personal data is necessary for the sale of the following services
des Services et leur réalisation , ainsi qu’à leur transmission à des tiers intervenant dans la
performance of the Services. This personal data is collected solely for the following purposes
the performance of the service contract.

8.1 Collection of personal data

The personal data collected on the www.antianatravel.com website are as follows
following :

8.2 Ordering Services:

When the Customer orders Services: full name, postal address, telephone number, etc.
telephone and e-mail address

8.3 Recipients of personal data

Personal data is used by the Service Provider and its co-contractors to
the performance of the contract and to ensure the efficiency of the service, its completion and its
delivery.
The category(ies) of co-contractor(s) is (are) :
 first and last name
l’adresse de prise en charge et l’adresse d’arrivé
the customer's telephone number
the number of passengers
may be communicated to our partner drivers or other taxi booking platforms.
The data controller is the Service Provider, within the meaning of the French Data Protection Act.
and from 25 May 2018 of Regulation 2016/679 on the protection of personal data.
staff

8.4 limitation of processing

Unless the Customer expressly agrees, his personal data will not be disclosed to third parties.
used for advertising or marketing purposes.

8.5 Data retention period

The Service Provider will keep the data collected for a period of 5 years, covering the time of
the applicable limitation period for contractual civil liability.

8.6 Security and confidentiality

The Service Provider implements organisational, technical, software and physical measures by
digital security to protect personal data against tampering,
destruction and unauthorised access. However, it should be pointed out that the Internet is not a
completely secure environment and the Service Provider cannot guarantee the security of the transmission
or storage of information on the Internet.

8.7 Implementation of Customer and user rights

In accordance with the regulations applicable to personal data, Customers and
users of the www.antianatravel.com website have the following rights
They can update or delete their data in the following ways:
Request for deletion in writing To exercise this right, customers may submit a request for deletion in writing.
delete his or her personal data in writing by sending an e-mail to
antianatravel@gmail.com
or by using the contact form on our website.
The request must include: Full name E-mail address used for booking A
expressly requesting the deletion of all personal data.
Processing time
Antiana Travel s’engage à traiter les demandes de suppression de données personnelles dans un
within 30 days of receipt of the application, provided that it is complete and signed by the applicant.
complies with legal requirements.
Confirmation of deletion
Once the data has been deleted, Antiana Travel will send a confirmation e-mail to the customer,
certifying that their personal data has been permanently deleted from its systems.
- They can delete their account by writing to the e-mail address indicated in article 9.3.
‘Data controller
- They may exercise their right of access to the personal data concerning them
by writing to the address given in article 8.3 ‘Data controller’.
- If the personal data held by the Service Provider is inaccurate, they may
request that the information be updated by writing to the address indicated at
Article 8.3 ‘Controller’.
- They may request the deletion of their personal data, in accordance with the law.
- They may request the deletion of their personal data, in accordance with the law.
Article 8.3 ‘Controller’.
- They may also request the portability of data held by the Service Provider to a third party.
other provider
- Finally, they may object to the processing of their data by the Service Provider.
These rights, provided they do not conflict with the purpose of the processing, may be exercised as follows
by sending an e-mail request to the Data Controller, whose contact details are as follows
are shown above.
The data controller must respond within a maximum of one month.
If the Customer's request is refused, reasons must be given.
The Customer is informed that in the event of refusal, he may lodge a complaint with the
CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
Le Client peut être invité à cocher une case au titre de laquelle il accepte de recevoir des
informative and advertising emails from the Service Provider.
They may withdraw their agreement at any time by contacting the Service Provider.
antianatravel@gmailcom or by following the unsubscribe link.

ARTICLE 9 - Disputes

The content of the www.antianatravel.com website is the property of the Seller and its partners and is protected by copyright.
protected by French and international intellectual property laws. Any
protected by French and international intellectual property laws. Any
a counterfeiting offence.

ARTICLE 10 - Applicable law - Language

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law. These GCS are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 11 - Disputes

Pour toute réclamation merci de contacter le service clientèle à l’adresse mail duPrestataire indiquée à l’ARTICLE 1 des présentes CGV.Le Client est informé qu’il peut en tout état de cause recourir à une médiation conventionnelle,auprès des instances de médiation sectorielles existantes ou à tout mode alternatif de règlement desdifférends (conciliation, par exemple) en cas de contestation.En l’espèce, le médiateur désigné est

_____________

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E-mail : _______________.